Acknowledge receipt of the request or provide a full response within five (5) business days
If the records request is assessed a fee, the requester will be given written notice
If the requester does not respond in 60 days, the request will be closed
Within ten (10) business days of the acknowledgment of the request the City will complete a response or provide a written statement indicating it is still in process and why.
The time needed to process the request varies from 30 minutes, up to two or more weeks for in-depth requests. Please note that City staff will not respond to legal inquiries or additional queries aimed at interpreting the contents of the records or seeking explanations of city processes, procedures, historical practices or future requests.