Utilities Customer Services

20 East Main Street
Ashland, OR 97520
Phone: (541) 488-6004
Fax: (541) 552-2059
Hours: By Phone & Email only: Monday - Friday, 8:00 a.m. to 4:30 p.m.

PAY YOUR BILL ONLINE via Munis (If you don't have an account, select the 'New User-Register' button.) 

The Utilities Office is not open to the public and phone service is limited. Please contact us via email. Payments can be made at the drop box at the corner of City Hall, 20 E Main St, or see one of the many options below for making payments. 

Are you behind on payments? Complete our online form and start the process for setting up a Payment Plan--- Apply TODAY! (Please note: Submission of this online form does not indicate that your Payment Plan is approved. City staff will reach out to you and you will need a signed agreement on file.) 

Existing User Login

New User Register 

  Email Us


Disconnect Utilities

News Releases 

The City of Ashland provides electricity, water and sewer to all Ashland households. All services are included in one monthly billing statement. Ashland customers may also sign up for internet service through Ashland Fiber Network or AFN. If you select AFN as your internet provider, this service will be included in the same utilities monthly billing statement. (Learn about AFN.)
If you need assistance, please email our customer services utilities staff. Our utilities office is closed to the public and phone service is limited. The best way to reach us is by email. Exceptions for calling are:
  • No access to email
  • Your service has been shut off
If you are experiencing one of the above, call 541.488.6004, follow the prompts, press the number for an emergent situation and someone will contact your in a timely manner.
Your monthly billing statement can be paid in a variety of ways:
  • Pay your bill online via Munis, Ashland’s Customer Central Website
  • Make a payment at the City Utilities Kiosk (Credit card or exact cash accepted — You will need your account number and your customer number)
  • The payment drop box at the corner of City Hall, 20 E Main St in Ashland
  • The white payment drop box on the Plaza in downtown Ashland (drop box is adjacent to the mailbox on the Plaza)
  • Pay by phone at 541.488.6004 — You will need your account number and your customer number, press option one (1)
  • Mail your payment to:
         City of Ashland Customer Services Utilities
         20 E Main St
         Ashland, OR 97520

Did you know there are many self-help options for Ashland Utilities customers?
Need additional support/help for our online services?
Please review a video tutorial on accessing account information on this site.
To access your account, select Citizen Self Service on the left/top menu (below HOME). If you have not created an account, you will need to Register for your new account.

Note: CID is your Customer ID, found on your billing statement. We can accept Visa and MasterCard for debit and credit card payments only — We apologize for any inconvenience.
Stay connected with your Customer Services Department by reading the news items below. 

Learn about the functions and goals of the Customer Services Department, including information on the senior and disabled discount program and the Electric Fund low income energy assistance program.


Online City Services

Pay Your Utility Bill
Connect to
Ashland Fiber Network
Request Conservation
Proposals, Bids
& Notifications
Request Building
Building Permit
Apply for Other
Permits & Licenses
Register for
Recreation Programs




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