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City of Ashland, Oregon / Administrative Services / Customer Services (Utility Billing) / City News

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COVID-19 Account Payment Deferral Program

The City of Ashland is offering a payment deferral program for past due City utility accounts. The City has created this program for those affected by the economic shut down due to the Oregon Governor Kate Brown’s Executive Orders 20-3 through 20-20 related to the COVID-19 pandemic. Please note, the City will not shut off the water or electrical services and/or will not bill late charges related to delinquent billings through June 30. After June 30, the City will not shut off the water or electrical services and/or will not bill late charges related to delinquent billings once an agreement is completed and approved. Utility accounts with delinquent amounts owed can apply to have those delinquent charges deferred based on two payment plan options with the submission of the City of Ashland’s Account Payment Deferral Program form. Applications must be received in City Hall beginning June 1, and no later than June 30, 2020. There are two payment deferral options, a six month and a twelve month repayment option. The portion of the deferrable amount will be due and payable by the current statements due date each month. To continue to qualify for deferment, applicants must pay the approved amount by the monthly due date or risk being removed from the program.

Additionally, any account older than 3 months that has a deposit on file can choose that have that deposit applied immediately towards the utility account balance.

Again, this program is for citizens of Ashland affected by the COVID-19 pandemic. The City will work with each individual through an application process. To apply for a deferral of City Utilities please complete the form located here: Deferral Application. Contact the Customer Service Division at (541) 488-6004, or utilitybilling@ashland.or.us for questions regarding the application or program details.

Completed forms can be submitted to:

City of Ashland
20 E Main St.
Ashland, OR 97520
Or email to: utilitybilling@ashland.or.us

Deadline: June 30, 2020 at 5:00pm.

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