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City Utility Billing Process Delayed

The City of Ashland Customer Services Utility Billing office, located at 20 E Main St in Ashland, is closed until further notice due to a staffing shortage. Customers are not able to make payments at the office or meet staff in person at this time.

The staffing shortage has resulted in delays to the Utility billing process by approximately two (2) weeks as of October 7, 2022. To help reduce processing time, please consider making a payment online or at the City Utility Payment Kiosk.

Payments can be made in following ways:

Online at selfservice.ashland.or.us/MSS
The City Utility Payment Kiosk located at the Ashland Civic Center at 1175 E Main St, next to the City of Ashland Police Department
Mailed to 20 E Main St, Ashland, OR 97520

The City Utility Payment Kiosk is available 24 hours per day, seven (7) days a week. To make a payment at the kiosk, customers will need their account number and customer number, both found on City Utility billing statements. The kiosk accepts cash, check or credit card and payments are processed immediately. (Please Note: For cash payments, change is not available.)

For questions/requests, email UtilityBilling@ashland.or.us or call 541.488.6004. Please email or call only once per question or request, as multiple inquires will delay response time. If you are reaching out due to an emergency, please call 541.488.6004 and select option two (2). Phone calls and emails will be returned in order received.

Your patience and understanding are appreciated.

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