The Information Technology Department consists of two divisions: Information Systems and Telecommunications. The Departmentís director is appointed by the Mayor and reports to the City Administrator.
The Information Systems Division (IS) supports the enterprise technology needs of the City and all its departments. This group is responsible for technical and customer support for all of the Cityís employees and production information systems via the IT Help Desk. IS operates the City data center, supports the network interconnecting all City buildings and mobile units, supports City telephony, develops and implements policies for security and disaster recovery.
Ashland Fiber Network (AFN) operates within the Telecommunications Division. AFN is a community-owned telecommunications utility founded in 1999 by the Ashland community. AFN manages the enterprise network for the City organization, provides Internet connectivity services to almost 4,500 households, and works with partners to provide telephony, cable television, and other technology services to more than 2,000 additional customers.