The Information Technology Department consists of two divisions: Technology Services and Telecommunications.  The Department’s director is appointed by the Mayor and reports to the City Administrator.

Technology Services (TS) supports the enterprise technology needs of the City and its departments.  Services include Financials, Utility Billing, IT Help Desk/Customer Support, Document Management, Public Safety, Mobile Solutions, Telephony, and the City's IS Security Program.

Ashland Fiber Network (AFN) operates within the Telecommunications Division.  AFN is a community-owned telecommunications utility founded in 1999 by the Ashland community.  AFN manages the enterprise network for the City organization, provides Internet connectivity services to almost 4,500 households, and works with partners to provide telephony, cable television, and other technology services to more than 2,000 additional customers.