Our goal is 100% customer satisfaction.
Were committed to providing the best
possible experience for our customers.
Please tell us about a city employee who exceeded
your expectations and we will recognize a STARR!
City of Ashland Customer Service Principles:
Solution Oriented Provide customers with good options and help select the best solution
Trained Use training, expertise and resources to assist the customer with best effort
Accessible Make yourself approachable and accessible during work hours
Responsive Acknowledge all customers and respond quickly
Reliable Follow through with commitments
Please share your experience so we can recognize the employee
who provided you with outstanding customer service.