STARR Customer Service

Our goal is 100% customer satisfaction.
We’re committed to providing the best
possible experience for our customers.
Please tell us about a city employee who exceeded
your expectations and we will recognize a STARR!
City of Ashland Customer Service Principles:
Solution Oriented – Provide customers with good options and help select the best solution
Trained – Use training, expertise and resources to assist the customer with best effort
Accessible – Make yourself approachable and accessible during work hours
Responsive – Acknowledge all customers and respond quickly
Reliable – Follow through with commitments
Please share your experience so we can recognize the employee
who provided you with outstanding customer service. 


Ashland 24/7

Pay Your
Utility Bill
to AFN
Request Conservation
Proposals, Bids
& Notifications
Request Building
Apply for
Building Permits
Apply for Other
Permits & Licenses
Register for
Recreation Programs

©2017 City of Ashland, OR | Site by Project A




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