City Utilities – Pay Online, Connect/Disconnect and More
 

Utilities Customer Services

20 East Main Street
Ashland, OR 97520
Phone: (541) 488-6004
Fax: (541) 552-2059
Email: 
Hours: By Phone & Email only: Monday - Friday, 8:00 a.m. to 4:30 p.m.

PAY YOUR BILL ONLINE via Munis (If you don't have an account, select the 'New User-Register' button.) 

The Utilities Office is not open to the public and phone service is limited. Please contact us via email.

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The City of Ashland provides electricity, water and sewer to all Ashland households. All services are included in one monthly billing statement. Ashland customers may also sign up for internet service through Ashland Fiber Network or AFN. If you select AFN as your internet provider, this service will be included in the same utilities monthly billing statement. (Learn about AFN.)
 
If you need assistance, please email our customer services utilities staff. Our utilities office is closed to the public and phone service is limited. The best way to reach us is by email. Exceptions for calling are:
  • No access to email
  • Your service has been shut off
If you are experiencing one of the above, call 541.488.6004, follow the prompts, press the number for an emergent situation and someone will contact your in a timely manner.
 
Your monthly billing statement can be paid in a variety of ways:
  • Pay your bill online via Munis, Ashland’s Customer Central Website
  • Make a payment at the City Utilities Kiosk (Credit card or exact cash accepted — You will need your account number and your customer number)
  • The payment drop box at the corner of City Hall, 20 E Main St in Ashland
  • The white payment drop box on the Plaza in downtown Ashland (drop box is adjacent to the mailbox on the Plaza)
  • Pay by phone at 541.488.6004 — You will need your account number and your customer number, press option one (1)
  • Mail your payment to:
         City of Ashland Customer Services Utilities
         20 E Main St
         Ashland, OR 97520

 
Did you know there are many self-help options for Ashland Utilities customers?
 
Need additional support/help for our online services?
Please review a video tutorial on accessing account information on this site.
To access your account, select Citizen Self Service on the left/top menu (below HOME). If you have not created an account, you will need to Register for your new account.

Note: CID is your Customer ID, found on your billing statement. We can accept Visa and MasterCard for debit and credit card payments only — We apologize for any inconvenience.
 
Stay connected with your Customer Services Department by reading the news items below. 

Learn about the functions and goals of the Customer Services Department, including information on the senior and disabled discount program and the Electric Fund low income energy assistance program.


 

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