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City Utilities – Pay Online, Connect/Disconnect and More

Utilities Customer Services

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Ashland, OR 97520
Phone: 541.488.6004
Fax: 541.552.2059
Email:
Hours: By Phone & Email only: Monday - Friday, 8 a.m. to 4:30 p.m.

DID YOU KNOW YOU CAN PAY YOUR BILL ONLINE via our payment system, Munis, our financial software? If you have an account select 'Existing User-Login,' otherwise select the 'New User-Register.'

Connect — *I want to sign up for utility service*

Disconnect — *I need to cancel my utility service*

Existing User Login — I have a Munis account

I want to sign up for a Munis account - select, "Don't have an account? Sign up"

Are you behind on payments and need assistance? Complete our online form and start the process for setting up a Payment Plan--- Apply TODAY!

The City of Ashland provides electricity, water and sewer to all Ashland households. All services are included in one monthly billing statement. Ashland customers may also sign up for internet service through Ashland Fiber Network or AFN. If you select AFN as your internet provider, this service will be included in the same utilities monthly billing statement. (Learn about AFN.)

If you need assistance, please email our customer services utilities staff, or in person on Fridays from 9 a.m. to 1 p.m., at The Grove, 1195 E Main St. The best way to reach us is by email. Exceptions for calling are:

No access to email
Your service has been shut off

If you are experiencing one of the above, call 541.488.6004, follow the prompts, press the number for an emergent situation and someone will contact your in a timely manner.

Your monthly billing statement can be paid in a variety of ways:

Pay your bill online via Munis, Ashland’s Customer Central Website
- Log into your Munis account and make a payment
- New to Munis? Create an account and make a payment
Make a payment at the City Utilities Kiosk (Credit card or exact cash accepted — You will need your account number and your customer number)
The payment drop box at the corner of City Hall, 20 E Main St in Ashland
The white payment drop box on the Plaza in downtown Ashland (drop box is adjacent to the mailbox on the Plaza)
Pay by phone at 541.488.6004 — You will need your account number and your customer number, press option one (1)
Mail your payment to:

City of Ashland Customer Services Utilities
20 E Main St
Ashland, OR 97520

Other important City Utilities Information…

How to make a payment at the City Utilities Kiosk (Credit card, check or exact cash accepted — You will need your account number and customer ID or your most recent bill.)
How to enroll in credit card automatic payments
How to enroll in checking account automatic payments
How to update credit card for automatic payments
View City of Ashland Fees and Rates
CONNECT City of Ashland Utilities Services
DISCONNECT City of Ashland Utilities Services
If you are not able to access the online self-help functions, email is the best way to communicate with us.
If you have concerns regarding notice of utilities termination, or would like to learn more about delinquent utility accounts, view the Ashland Municipal Code Chapter 14.02.

As always, if you have any questions along the way, please email us. (Email is the most efficient form of communication with us.)

Need additional support/help for our online services?
Please review a video tutorial on accessing account information on this site.
To access your account, select Citizen Self Service on the left/top menu (below HOME). If you have not created an account, you will need to Register for your new account.

Note: CID is your Customer ID, found on your billing statement. We can accept Visa and MasterCard for debit and credit card payments only — We apologize for any inconvenience.

Stay connected with your Customer Services Department by reading the news items below.

Learn about the functions and goals of the Customer Services Department, including information on the senior and disabled discount program and the Electric Fund low income energy assistance program.

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