Utilities Assistance Programs

The City of Ashland offers a variety of assistance programs for citizens who may have difficulty paying their utilities bill.

Ashland Low income Energy Assistance Program (ALIEAP)
Each year, the City of Ashland sets aside money for the Ashland Low-Income Energy Assistance Program (ALIEAP) to assist low-income Ashland residents with electric bills during the cold winter months. 

Ashland utilities customers whose income is at or below 65 percent of Oregon's median income can receive a maximum credit of $300 on their electric utility bill. Credits of 50% for senior and disabled persons may be given for up to six (6) months and credits of 50% for others may be given for up to three months.

Applications are accepted beginning in October for assistance in the winter months, and are not accepted after the first business day in February. Priority for the available funds from the program will be given first to seniors, then to disabled persons and then to others.

Please help the City of Ashland help others in our community. If you know of residents who might qualify for low-income energy assistance, please encourage them to call 541.552.2038 to request an application packet. (Please note: The phone number is only available from late Sep through the end of Jan each year.) 

Download the ALIEAP application (View the income guidelines),
and email the form, or mail to: 
     City of Ashland Utilities 
     20 E Main St
     Ashland, OR 97520

Senior/Disabled Utilities Discount
The City of Ashland offers a year round discount on Ashland utility bills for income-qualified persons age 65 or older, or qualified disabled persons age 60 or older.

Download the Application for Year-Round Utility Assistance and email the form, or mail to: 
     City of Ashland Utilities 
     20 E Main St
     Ashland, OR 97520 

Emergency HEAT Assistance
This program serves residents of any age, once a year, who have received a disconnect notice on their utility bill.  Assistance may be offered depending on available funding.

For information about this program please email: utilitybilling@ashland.or.us

Download the one-time Assistance application and email the form, or mail to: 
     City of Ashland Utilities  
     20 E Main St
     Ashland, OR 97520 

Water Assistance 
Do you need help paying your water bill? If so, ACCESS can help. A new federal assistance program, the Low-Income Household Water Assistance program, is available to help eligible households pay their water and wastewater (sewer) bills. To find out if you qualify, visit accesshelps.org or call the ACCESS Energy Assistance Department at 541.779.9020.


How can you help? Round-up
Many of Ashland's low-income residents have difficulty paying their basic monthly utility services.
The City of Ashland's Round-up program allows Ashland utility customers to voluntarily round-up their utility bills to the nearest dollar. The additional funds accumulated will be devoted to assisting low-income Ashland residents with their monthly utility bills. Customers who qualify for low-income assistance are screened to determine eligibility. Occasionally, customers who do not necessarily qualify as low-income may need some assistance due to personal difficulties. These funds will be used to assist both qualified, low-income customers and customers who find themselves in an emergency situation. This program is on a one time per year only basis.
Please join the Ashland Round Up.  Include a note with your utilities payment authorizing the City to round-up your next bill or email your request.

Contribute to HEAT Assistance
Individuals or organizations regularly contribute to the Emergency HEAT Assistance Program.  If you are interested in making a contribution, include a separate check with your utilities payment or mail a check to:
     City of Ashland Utilities 
     20 E Main St
     Ashland, OR 97520 

Funds collected from both of these programs are dedicated to helping Ashland citizens in need.

View the Utilities Customer Services homepage

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