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City of Ashland, Oregon / Finance / City News

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New Customer Service Features for City Utility Customers

New Customer Service Features for City Utility Customers!
 
As part of a continuing commitment to providing seamless service to customers, the City is pleased to announce the arrival of new Interactive Voice Response (IVR) system software.  IVR is a menu based system that interacts with customers using a phone’s keypad and speech-recognition technology. This allows for 24/7 access to customer account information and payment options via the telephone in addition to the City’s online software options already available.
 
This transition may feel like a big change for customers who are more familiar and comfortable speaking directly with City of Ashland Utility Billing staff as the initial contact a customer will have when calling will now be with the IVR assistance system. City staff will still be available to assist you as the system does provide an opportunity to speak live with staff regarding your account information.
 
The Utility Billing staff is excited to launch this new feature that improves our service offerings to customers, and encourages you to contact the Utility Billing Division if you have any questions at (541) 488-6004, or by email at utilitybilling@ashland.or.us.
 
Thank You,
 
Customer Service Division
(541) 488-6004
utilitybilling@ashland.or.us

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