City of Ashland, Oregon / Information Technology / Computer Services
Computer Services
Technology Services
The Technology Services Division is responsible for the City's technology environment, which computers, servers, software, IT purchasing, and IT support. The City's portfolio has grown to over 300 PC and more than 50 business systems supportings eight major service sites, including City Hall, the City Service Center, a hyrdo electricity plant, water and wastewater plants, and public safety sites.
The Division Mission: Enhance the City's departments and operational efficiencies through the effective application of technology.
Goals for the fiscal year include the following:
- Strategic Planning— Develop 2011 City IT Strategic Plan to set long-term direction and goals for the City's use of information technologies.
- Managed Computing Environment—Procure and implement a solution to manage asset inventories, software installations, software version control, and remote-support to replace IT’s manual processes.
- Utility Billing System—With the Administrative Services Department, procure and implement the City’s new utility billing system in support of electric, water, and waste water operations.
- Public Safety Scheduling Software—Support upgrade of TeleStaff for the Fire Department and implementation for use by the Police Department.
- Intranet—Implement a new Intranet solution to provide online staff directories, calendars, document management for common forms and templates, and announcements/news/alerts.
- eGovernment—Develop online transactional services for citizens and businesses.
- Email Upgrade—Complete upgrade of Zimbra email system to Version 7.
- Disaster Recovery/Business Resumption—Administer technology assets to reconstitute business systems and resources in the event of disaster.
Links
Ashland Fiber Network (AFN)
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