Alert: Get updates, cancelations, and resources related to the Coronavirus (COVID-19) here
 

City Government Updates

 

Current Closure and Cancelation Notices:

Park Closures:
As of March 23, the following facilities will be closed: 
  • All playgrounds throughout the Ashland Park system
  • All basketball courts, tennis courts and pickleball courts
  • All sports fields, including North Mountain Park and Hunter Park baseball and softball fields
  • Ashland Dog Park
  • Ashland Skate Park
  • Garfield Park volleyball area, splash pad and basketball court
  • Oak Knoll Golf Course
  • Daniel Meyer Pool
  • Any facility not previously mentioned where proper social distancing cannot be maintained​
All walking paths, trails, and bike routes in parks and community are open for public use. Restroom facilities will remain open along well-used trails, but many others will close. Portable bathrooms, hand wash stations and trash facilities are already available and will continue where any restrooms are closed. ​

Office Closures:
As of March 18, all City and Parks offices, except for the Ashland Police Station, are closed to the public. Staff are still available via phone or email to assist the public and will be making in-person appointments, if necessary. View our department directory here. ​

Zagster Bike Share:
Our partners at Zagster who provide the bike share program around Ashland has paused there service meaning turning off access to the app for riders and pausing any recurring billing at this time. Click here for more information.

Events and Meetings Canceled:
  • All Parks and Recreation programs in the Winter/Spring 2020 Community Play Guide have been canceled. 
  • April City Council meetings will be held electronically.
  • All non-essential meetings are canceled (including Commission, Committee, and Subcommittees) beginning March 12.​
  • The RVCOG (Rogue Valley Council of Governments) Food & Friends senior lunch program is still being offered at the Center; however, meals are to go only. To inquire about meals, contact Food & Friends at (541) 734-9505.
  • The Rogue Valley Bike Swap originally scheduled for Saturday, April 4 is postponed. For rescheduling details, visit RVTD.org/bikeswap.  
  • AARP Tax-Aide Program has canceled their program nationwide starting on Friday, March 13.

What is the City Doing?

Ashland Fiber Network Offers Free Education Access:
Until the end of the school year while schools are closed, Ashland Fiber Network (AFN) and Ashland Home Network (AHN) will provide cable modem service at 30 Mbps for all K-12 & college students and staff who are not currently (or within the past 30 days) AFN customers. During this time, activation fees will be waived, and a cable modem will be provided.  

At the end of the school year or end of the closure (whichever is first), just return the cable modem within a 10-day grace period and have no charges. If interested in maintaining service beyond the remainder of the school year, just contact the AFN or AHN staff to convert to a permanent account with our standard pricing with no activation fee for internet service or cable modems for those wishing to continue service.

Contact:
AFN: ashlandfiber.net/sign-up
or (541) 552-2222

AHNashlandhome.net/contact.asp 
or (541) 488-9207

Utility Billing, Lodging, and Food and Beverage Tax:
The following adjustments will be made, effective March 14, 2020:

  • Utility customers will not be charged late fees for past due balances through April 30.
  • Utility customers will not be disconnected for late or non-payment through April 30.
  • Bill payment plans will be extended beyond the three month policy timeframe.
  • The current due date for TOT (Lodging Tax) of April 25 will be extended to June 1.
  • The current due date for Food and Beverage Tax of April 30 will be extended to June 1.

The City recognizes that our residents and businesses may be affected in different ways and we encourage the public to contact the Utility Billing staff to develop custom payment plans during these current unique and challenging circumstances. Contact utilitybilling@ashland.or.us or (541) 488-6004 with further questions. 

Downtown Parking Eased:
As of March 20, parking enforcement downtown has been eased to four hours everywhere and allowing re-parking in the same block, but different spot. 

Emergency Operations Center (EOC) Now Open:
The EOC has opened as of March 16 to address the COVID-19 epidemic. The EOC along with an Emergency Declaration seeking endorsement from Council will allow the City Administrator authority and flexibility in managing the City's resources to protect public health and safety during this unprecedented event. Click here for the full press release on EOC opening.


Interact Online

Take advantage of the following online City services:
  • Access your utility account online or via phone
    • Online at https://selfservice.ashland.or.us/mss/ you can make a payment, set up autopay, review and print previous bills, review past payments, review consumption data, report and pay Food and Beverage and Transient Occupancy Taxes (for businesses), and fill out a connect order to start a new utility service.
    • By phone at (541) 488-6004 you can pay a bill or pay extra for a credit on an account, get balance information, get last payment information, and speak with staff. 
  • Watch City Council, Parks and Recreation Commission, and Planning Commission meetings live on channel 9 (channels 180 and 181 for Charter Communications customers) or by streaming it via rvtv.sou.edu through their RVTV Prime channel. If you miss a meeting, check out our video archives page at ashland.or.us/citycouncilmeetings.
  • Find and submit permits and forms online on our home page (ashland.or.us) under Online City Services. 
  • Email or, if needed, call City offices with questions or concerns instead of stopping by. Access our directory here.
  • Stay connected by signing up for emails from the City (click here for instructions) and follow us on Facebook @CityofAshlandOregon and Twitter @cityofashland.

Online City Services

Customer Central Online Payment Center
Connect to
Ashland Fiber Network
Request Conservation
Evaluation
Proposals, Bids
& Notifications
Request Building
Inspection
Building Permit
Applications
Apply for Other
Permits & Licenses
Register for
Recreation Programs

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