STARR Customer Service

Our goal is 100% customer satisfaction.
We’re committed to providing the best
possible experience for our customers.
 
Please tell us about a city employee who exceeded
your expectations and we will recognize a STARR!
 
City of Ashland Customer Service Principles:
 
Solution Oriented – Provide customers with good options and help select the best solution
Trained – Use training, expertise and resources to assist the customer with best effort
Accessible – Make yourself approachable and accessible during work hours
Responsive – Acknowledge all customers and respond quickly
Reliable – Follow through with commitments
 
Please share your experience so we can recognize the employee
who provided you with outstanding customer service. 

 
 
* STARR Comment 
* Your Email  
 
 
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